Tech Support Team Lead
SHYFT is a fast-growing company headquartered in San Francisco that has been operating its international hub in Belgrade for 2 years.
Our focus is on utilizing technology which helps people that are relocating all around the world.
As a true technology leader in the relocation industry, we work with the biggest moving and transportation companies in the world and continue to grow rapidly.
- Leading the team of Tech Support Representatives
- Managing the IT/Technical Support Team (assigning shifts and project leading)
- Administering, monitoring and maintaining our office computer systems and networks
- Providing technical support (locally, via chat, email, and phone)
- Setting up new users’ accounts and profiles
- Prioritizing and managing many open cases at a time
- Creating Training documentation and providing Training to Support Team members
- Creating FAQs and SOPs in accordance with the Product and Service updates
Qualified candidates must have:
- Experience in managing teams
- Minimum of 3 years of IT and Network Servers experience
- Experience with macOS, Windows, iOS and Android operating systems
- Project management experience
- Multi-task capable with strong time management skills
- A strong customer-care focus (with the ability to deal with difficult callers)
- The ability to prioritise your workload
- Fluent in English (spoken and written)
- Ability to work in shifts (morning, afternoon & night shift ) and on weekends ( total 5 work days per week)
- Ticket based help desk system experience is a plus (such as Zendesk or Zoho)
- Opportunity to become a part of a culture where the initiative, intuitive thinking and creativity is considered to be a big plus
- Ability to rapidly advance into new roles & career development
- Great international experience
- Competitive salary
- Paid Meals
- Paid Transportation
- Pet-friendly environment
About our culture
We will not say a word and will let our employees speak. Here is what they said:
– “I truly believe there is no such place in Serbia.”
– “There is a great team spirit at Shyft. We are like a big family”.
– “I love how Shyft really gives you an opportunity to advance and grow fast, of course, if you want to. Not many companies here do that”.
– “Management is transparent about everything so we always know where we stand and what the goals are”.
– “Everyone’s voice is heard, everyone’s treated equally and will get a chance to prove themselves”.
– “Blend of different cultures, skills, education, interests and open-minded people with no prejudices plus chance to learn every day something new, makes Shyft so unique”.
– “The moment I started, I fell in love with the team and the amazing energy of the place. Creative, well-skilled professionals who are at the same time all friendly, caring, willing to help”.
– “I would recommend this to anyone who’s interested in the tech industry and would love to work in a company that cares about its employees”.