Tech Support Team Lead

SHYFT is a fast-growing company headquartered in San Francisco that has been operating its international hub in Belgrade for 2 years.

Our focus is on utilizing technology which helps people that are relocating all around the world.

As a true technology leader in the relocation industry, we work with the biggest moving and transportation companies in the world and continue to grow rapidly.

 

Responsibilities:

  • Leading the team of Tech Support Representatives
  • Managing the IT/Technical Support Team (assigning shifts and project leading)
  • Administering, monitoring and maintaining our office computer systems and networks
  • Providing technical support (locally, via chat, email, and phone)
  • Setting up new users’ accounts and profiles
  • Prioritizing and managing many open cases at a time
  • Creating Training documentation and providing Training to Support Team members
  • Creating FAQs and SOPs in accordance with the Product and Service updates

 

Qualified candidates must have:

  • Experience in managing teams
  • Minimum of 3 years of IT and Network Servers experience
  • Experience with macOS, Windows, iOS and Android operating systems
  • Project management experience
  • Multi-task capable with strong time management skills
  • A strong customer-care focus (with the ability to deal with difficult callers)
  • The ability to prioritise your workload
  • Fluent in English (spoken and written)
  • Ability to work in shifts (morning, afternoon & night shift ) and on weekends ( total 5 work days per week)
  • Ticket based help desk system experience is a plus (such as Zendesk or Zoho)

 

We offer:

  • Opportunity to become a part of a culture where the initiative, intuitive thinking and creativity is considered to be a big plus
  • Ability to rapidly advance into new roles & career development
  • Great international experience
  • Competitive salary
  • Paid Meals
  • Paid Transportation
  • Pet-friendly environment
  • Yoga

 

About our culture

We will not say a word and will let our employees speak. Here is what they said:

–  “I truly believe there is no such place in Serbia.”

– “There is a great team spirit at Shyft. We are like a big family”.

– “I love how Shyft really gives you an opportunity to advance and grow fast, of course, if you want to. Not many companies here do that”.

– “Management is transparent about everything so we always know where we stand and what the goals are”.

– “Everyone’s voice is heard, everyone’s treated equally and will get a chance to prove themselves”.

– “Blend of different cultures, skills, education, interests and open-minded people with no prejudices plus chance to learn every day something new, makes Shyft so unique”.

– “The moment I started, I fell in love with the team and the amazing energy of the place. Creative, well-skilled professionals who are at the same time all friendly, caring, willing to help”.

– “I would recommend this to anyone who’s interested in the tech industry and would love to work in a company that cares about its employees”.

 

Apply today!